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Privacy Policy

Introduction.

Welcome to Set Starters, an educational resource and community network operated by Set Starters Limited, This Privacy Policy (“Policy”) outlines the overarching privacy principles governing your utilisation of the setstarters.org.uk website (“Website”), the “Set Starters” mobile application (“Mobile Application”), and any associated products and services (collectively referred to as the “Services”). This Policy constitutes a legally binding agreement between you (“User”, “you”, or “your”) and Set Starters Limited (operating under the name “Set Starters”, “we”, “us”, or “our”). If you are acting on behalf of a business or another legal entity, you affirm that you possess the authority to bind said entity to this Policy, in which case the terms “User”, “you”, or “your” shall encompass said entity. Should you lack such authorisation or if you disagree with the terms outlined herein, you are prohibited from accepting this Policy and may not access or utilise the Services. Your access to and use of the Services indicate your acknowledgment, comprehension, and consent to be governed by the terms delineated in this Policy. Recognise that this Policy constitutes a contractual agreement between you and Set Starters, notwithstanding its electronic form and absence of physical signature, and it regulates your interaction with the Services. At Set Starters Limited ("we," "us," "our"), we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR) and other applicable UK laws. By accessing or using our services, you consent to the practices described in this policy. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at: hello@setstarters.org.uk

This policy was last updated on 9 Dec 2024

1. Data Controller Information

The data controller responsible for your personal data is:
Set Starters Limited 3rd Floor, 86 – 90 Paul Street, London, England, EC2A 4NE Contact Email: dpo@setstarters.org.uk

2. Information We Collect

We collect personal data to provide and improve our services. The type of data we collect depends on your interaction with us, including:

  • Direct Information: Such as your name, email address, and phone number when you contact us, subscribe to our newsletter, or register for our services.
  • Automatically Collected Data: IP addresses, browser type, and activity data through cookies or log files.
  • Voluntary Information: Any additional information you choose to share.

4. How We Use Your Information

We are committed to using your personal data responsibly and transparently. The data you provide is used for the following purposes, which help us deliver a high-quality and secure experience:

4.1. Providing and Managing Our Services:
  • To process your registration, set up your account, and grant you access to our services.
  • To manage your interactions with our platform, including course enrolments, event registrations, and resource access.
  • To deliver products or services you have requested and provide customer support when needed.
4.2. Personalising Your User Experience:
  • To tailor content, recommendations, and features to your preferences and interests.
  • To enhance your interactions with our platform by using cookies and similar technologies to remember your settings and preferences.
  • To provide relevant suggestions, resources, and opportunities based on your usage patterns and stated preferences.
4.3. Communicating Updates, Promotions, and Industry-Related Information:
  • To send you newsletters, updates, and announcements about our activities, courses, and events.
  • To inform you of changes to our services, terms, or policies.
  • To deliver promotional materials about special offers, partnerships, and industry news that we believe may be of interest to you.
4.4. Ensuring Legal and Regulatory Compliance:
  • To comply with UK and international laws, regulations, and legal obligations.
  • To respond to legal requests, subpoenas, or court orders and to protect our legal rights or defend against legal claims.
  • To monitor compliance with our Terms and Conditions, policies, and agreements
4.5. Improving Our Website, Services, and Security Measures:
  • To analyse usage trends and feedback to enhance the functionality, design, and content of our website and services.
  • To monitor website performance and ensure a smooth, error-free user experience.
  • To detect, prevent, and address technical issues, fraud, and security threats, safeguarding both your data and our platform.
4.6. Facilitating Partnerships and Collaborations:
  • To work with trusted third parties, such as training providers or industry professionals, to offer additional opportunities and resources.
  • To support sponsorship or partnership initiatives that enhance the value of our services.
4.7. Conducting Research and Analytics:
  • To conduct data analysis and market research to better understand user behaviour and improve our services.
  • To generate aggregated, anonymised reports and insights that help us evaluate the impact of our initiatives and identify areas for growth.
4.8. Providing Technical Support and Enhancing Accessibility:
  • To assist users experiencing technical difficulties with our platform or services.
  • To ensure our services are accessible and inclusive for all users, including providing resources for individuals with special needs.

We use your data solely for the purposes outlined above, ensuring it aligns with the principles of necessity, proportionality, and transparency. Should we wish to use your data for any additional purpose, we will seek your explicit consent.

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods include:

  • Newsletter Data: Retained until you unsubscribe or request deletion.
  • Contractual Data: Retained for the duration of the contract and as required by legal obligations.
  • Log Files: Retained for a reasonable period for analytics and security.
You may request deletion of your data by contacting dpo@setstarters.org.uk.

6. Your Rights Under GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the EU GDPR, individuals residing in the United Kingdom and the European Economic Area (EEA) have specific rights regarding their personal data. At Set Starters Limited, we are committed to respecting and facilitating the exercise of these rights. Below, we provide detailed information about each of these rights:

6.1. Access

You have the right to request access to the personal data we hold about you. This includes information on:

  • The categories of data we process.
  • The purposes of the processing.
  • Any third parties with whom we have shared your data.
  • The retention period for your data.

You may request a copy of this information in a commonly used, machine-readable format.

6.2. Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request corrections or updates. We aim to address such requests promptly to ensure your data is accurate and current.

6.3. Erasure (Right to Be Forgotten)

You may request the deletion of your personal data when:

  • The data is no longer necessary for the purpose it was collected.
  • You withdraw your consent, and no other legal basis for processing exists.
  • You object to the processing, and there are no overriding legitimate grounds for us to continue.
  • The data has been unlawfully processed.
  • The data must be erased to comply with a legal obligation.

Please note that certain legal or contractual obligations may require us to retain some data even after your request.

6.4. Restriction of Processing

You have the right to request the restriction of your data’s processing in the following circumstances:

  • You contest the accuracy of the data, and we are verifying its accuracy.
  • The processing is unlawful, and you request restriction instead of erasure.
  • We no longer need the data, but you require it to establish, exercise, or defend a legal claim.
  • You object to processing based on our legitimate interests, pending verification of those interests.
6.5. Data Portability

You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON). Where feasible, we can transfer your data directly to another organisation upon your request, provided this does not infringe on the rights of others.

6.6. Objection

You can object to the processing of your personal data when:

  • The processing is based on legitimate interests or the performance of a task in the public interest.
  • The processing involves direct marketing.
  • The data is processed for research or statistical purposes, unless such processing is necessary for public interest reasons.

If you object, we will cease processing your data unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or unless the processing is required for legal claims.

6.7. Withdraw Consent

Where we rely on your consent as the legal basis for processing your data, you can withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing conducted before the withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer (DPO) using the details below:

  • Email: dpo@setstarters.org.uk
  • Postal Address: Set Starters Limited, 3rd Floor, 86 – 90 Paul Street, London, England, EC2A 4NE

When submitting a request, please provide:

  • Your full name and contact information.
  • Details of the right you wish to exercise and any specific data involved.
  • Proof of identity (e.g., a scanned copy of your ID), if required.

We will respond to your request within one month, as required by GDPR. In certain cases, where the request is complex or involves multiple requests, we may extend the response time by up to two additional months. If this happens, we will inform you of the reason for the delay.

Important Note: Exercising these rights is free of charge. However, if your requests are manifestly unfounded, excessive, or repetitive, we may charge a reasonable fee or refuse to comply.

We are dedicated to upholding your privacy rights and ensuring transparency in how we process your personal data.

7. Cookies and Log Files

Cookies: We use cookies to enhance your browsing experience. These small files store data about your preferences and activity. You can manage cookies via your browser settings.

Log Files: Log files automatically collect data such as IP addresses, browser type, and referral pages. This information is used for analytics and security purposes and is not linked to personally identifiable information.

Learn More About Cookies and our policy here

Disclaimer

We only endorse products or services that we believe offer real value to our users. However, we cannot be held responsible for the quality, accuracy, timeliness, or any other aspect of the products or services provided by third parties linked through our affiliate programmes.

8. Third-Party Data Sharing

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: For services like email delivery and payment processing.
    • Legal Authorities: When required by law or to protect our rights.
    • Third-Party Platforms: Such as Facebook, X (formerly Twitter), and LinkedIn for service integrations.
      • These third parties are bound by GDPR and must handle your data securely.

9. Children's Information

We do not knowingly collect personal data from children under 13. If you believe a child has provided personal information, please contact us at dpo@setstarters.org.uk, and we will promptly delete the data.

10. Data Security

At Set Starters Limited, we are committed to safeguarding your personal data. To achieve this, we implement a range of technical and organisational measures designed to protect your information against unauthorised access, alteration, loss, misuse, or destruction. These measures include:.

10.1. Technical Measures
  • 10.1.1. Data Encryption: Personal data is encrypted during transmission (e.g., using SSL/TLS) and, where applicable, at rest to ensure confidentiality.
  • 10.1.2. Firewall and Network Security: We utilise firewalls and secure network architecture to prevent unauthorised access.
  • 10.1.3. Access Controls: Data access is limited to authorised personnel, and we use role-based permissions to minimise exposure.
  • 10.1.4. Regular Updates and Patches: Our systems and software are regularly updated to address vulnerabilities and security risks.
  • 10.1.5. Data Backup: Frequent data backups are conducted to ensure recovery in the event of data loss or corruption.
  • 10.1.6. Intrusion Detection and Prevention: Monitoring tools are employed to detect and respond to potential security breaches in real time.
10.2. Organisational Measures
  • 10.2.1. Employee Training: Staff handling personal data are trained on data protection principles and cybersecurity best practices.
  • 10.2.2. Access Management: Data is accessible only to employees or contractors who require it to perform their job duties.
  • 10.2.3. Policies and Procedures: Comprehensive data protection policies govern how data is collected, processed, and stored.
  • 10.2.4. Third-Party Audits: We regularly review the security practices of our partners and service providers to ensure they comply with our standards.
  • 10.2.5. Incident Response Plan: In the event of a data breach, we have a response plan to quickly identify, mitigate, and report incidents in accordance with legal requirements.
Limitations

While we employ robust measures to protect your data, it is important to acknowledge that no online system is entirely secure. Factors beyond our control, such as sophisticated cyberattacks or vulnerabilities in third-party systems, could compromise data security.

Your Role in Data Security

We encourage users to take steps to protect their own data, including:

  • Using strong, unique passwords and updating them regularly.
  • Avoiding sharing login credentials.
  • Ensuring devices and browsers are kept up to date with the latest security patches.
  • Reporting any suspicious activity to us immediately at hello@setstarters.org.uk.

    • By working together, we can strengthen the protection of your personal data and reduce the risk of security breaches.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date. Please review this policy periodically.

12. Contact Information

For any questions or concerns about this Privacy Policy or your data, please contact:

Set Starters Limited
3rd Floor, 86 – 90 Paul Street, London, England, EC2A 4NE
Email: dpo@setstarters.org.uk
We are committed to ensuring your privacy and welcome your feedback.